Privacy Policy

At Clarify Clinics UK, your privacy is important to us. This Privacy Statement explains how we collect, use, store, and protect your personal information when you engage with our services, including detoxification therapy. It also outlines your rights under the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

1. Who We Are

Clarify Clinics UK Limited


Registered and Mailing Address: 55 Ludgate Hill, London UK, EC4M 7JW

Clinic Address: Clarify Clinics at UNTIL, 1 Orchard St. London, UK, W1H 6HJ



Phone: +44 20 7099 2911
Email: info@clarifyclinics.com

As a data controller, we are responsible for the personal data we collect and process.


2. What Data We Collect

We collect and process the following types of personal data:

  1. Personal Information: Name, date of birth, address, phone number, and email address.
  2. Medical Data: Health history, current conditions, medications, and procedure plans to provide safe and effective therapy.
  3. Payment Information: Billing details, including credit/debit card information.
  4. Appointment Data: Scheduling preferences, past and future appointments, and feedback.
  5. Website Usage Data: IP address, cookies, and online interactions if you use our website.

3. How We Use Your Data

We use your data to:

  1. Provide and manage your procedure and detoxification therapy.
  2. Communicate with you about your appointments, health updates, or changes to services.
  3. Process payments and manage billing.
  4. Comply with legal and regulatory requirements.
  5. Improve our services and website functionality through feedback and analytics.

4. Legal Basis for Processing


We collect and process your data under the following legal bases:

  1. Consent: For certain communications and marketing activities (you can withdraw consent anytime).
  2. Contractual Obligations: To provide you with services as per your agreement with us.
  3. Legal Obligation: To comply with regulatory or statutory requirements.
  4. Legitimate Interests: To enhance services and manage business operations, provided it does not override your rights.

5. How We Share Your Data


We only share your data when necessary:

  1. With Medical Practitioners or Referral Partners: If your procedure involves external providers, with your consent.
  2. Service Providers: Such as payment processors or IT support services.
  3. Regulatory Authorities: If required by law or for safeguarding purposes.
  4. With Your Consent: In other situations, we will obtain your explicit consent.

6. Data Retention


We retain your personal data only as long as necessary to fulfill the purposes outlined in this statement or to comply with legal requirements. Medical records are generally kept for a minimum of 8 years in accordance with healthcare regulations.

7. Your Data Rights


Under the UK GDPR, you have the following rights:

  1. Access: Request a copy of the personal data we hold about you.
  2. Correction: Request corrections to inaccurate or incomplete data.
  3. Erasure: Request the deletion of your data (subject to certain legal exceptions).
  4. Objection: Object to data processing based on legitimate interests.
  5. Data Portability: Request your data in a structured, commonly used format.
  6. Withdraw Consent: For any data processed with your consent.
  7. To exercise these rights, please contact us.

8. Data Security


We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. This includes secure systems for storing medical data and encrypted payment processing.

9. Use of Cookies and Online Tracking


Our website may use cookies to enhance your experience. You can manage or disable cookies through your browser settings.

10. Updates to This Privacy Statement


We may update this Privacy Statement periodically. Any changes will be posted on our website, and where appropriate, we will notify you via email or other means.

11. Complaints


You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled. For more information, visit https://ico.org.uk.


Thank you for trusting Clarify Clinics UK Limited with your personal data. We are committed to safeguarding your privacy while delivering high-quality wellness services.